Nykaa.com — Haven't received the order and it's 10 days now

Address:	Bangalore, Karnataka, 560029
Website:	Nykaa.com

I had placed an order with Nykaa on October 5 and it's October 15 and still haven't received any information . When I send a mail to support they say they are tracking delivery status and no details after that . Please respond guys and don't send a mail format everytime.[protected] is the order number .

This is the third order and my first two orders have been very quick and surprisingly this order is a 10 day delay and I still haven't received any positive reply .