Nykaa.com — haven't received the refund for the product I returned 1 month back

rv_surabhi

from Mumbai, Maharashtra

Address:

700156

I have been chasing nykaa for more than a month for the refund of the products i have returned. Everytime i call i have been told that i will get the refund in 24-48 hrs. But no action is being taken from their side and i have to call them every 2 days. They are not transferring the call to their supervisor. They are of no help. They are not giving any updated on the return even after i told them a number to mail me the updates. No body call from their support to tell me if their is any problem. I have to follow everytime. They are not supportive. Highly frustrated from thair support

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Comments

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Surabhi,

We regret to hear this.

As we are unable to locate any details of your order under your name (rv_surabhi), we request you to please email our support team at [protected]@nykaa.com with your Order number / registered email ID /Contact number or attach the screenshot of the order number so that we can address this at the earliest.

Regards,
Team Nykaa

rv_surabhi

from Mumbai, Maharashtra

I have already called them a number of times. I have still not received my refund. I am registered with bv.[protected]@gmail.com.
I am highly disappointed. You guys are doing nothing.