Nykaa.com — huda beauty faux filter foundation

Sayeeda tabasum

Address:

Door no 214 11th cross govindpura, Bangalore, Karnataka, 560045

I have ordered the hudabeauty faux filter foundation priced at 3302... But the price of the product is more than the marked rate price. Given on the product. I want to return the product but the return is getting rejected again and again by the customer care service and are refusing to approve the return i contacted them so many times asked to connect to the manager but no 1 is up to... As this is a huge amount and a high end brand you can't just ignore.. Plzz see to it that my issue is solved as soon as possible...

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Comments

Sandra Branger

from Kolkata, West Bengal

The shade of lipstick was completely different from what the website has shown. And they have a policy where they don't accept return of skincare products. This is totally misleading to people who trust nykaa and don't go through the trouble of actually double checking the product. The reviews were good, now I think all of those were fake too.

Nykaa Customer Care's reply, Feb 5, 2020

Hi Sandra,

We would like to infor you that the images displayed on the website are digital images. On the Nykaa App/website, it is clearly mentioned that "Skintones and shades are for illustration purposes only. Actual colour may slightly vary".

Also, as per the Nykaa return policy (Please refer the policy link: https://support.nykaa.com/hc/en-us/articles/360000947686-Nykaa-Return-Policy), the return cannot be processed for used product.

For any further assistance, please feel free to write to us on support@nykaa.com.

Regards,
Team Nykaa

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Sayeeda,

We apologize for the inconvenience caused.

We would like to inform you that the product has been picked up and refund has also been initiated from our end on 05/02/2020. The refund will reflect in your account in 4-5 business days.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa