Nykaa.com — I didn't receive my product the packaging was tampered

I placed an order on 28 October and received it on 29th October. Order no : NYK[protected] in which I ordered a pac x jovita brush set. But I didn't recieved it. It was missing in the parcel. The parcel was tampered on the outside the sealed tape was broken. It was literally deformed. When I asked the delivery boy why is it in this state he said ma'am it happened in shipments I don't know about it. I didn't recieved two items I only got the freebies. When I asked them they said that we dispatched them completely we don't know what happened between the dispatch and delivery time. Like is it my fault that I paid for my products bur didn't recieved them?? Ask your delivery boy what he did with the packaging why was it tampered? The sealed tape was broken and then it was sealed again. Where are my products? Where is my money? I didn't expected this from you Nykaa such a fraud company. The customer care is useless. I will never buy anything from this app and tell my friends to do the same. Its very disappointing!!!