Nykaa.com — I paid them cash but product is not in the courier

Hello there

I received my courier from Nykaa.com and i paid them cash, when I opened the courier but my product is not in the courier. Then i completed against but they did not respond to as it should have been given. How can you do this with your customers i just want money back and don’t dare again to do this with your customers.

Please refund my money asap
Name : Priyanka rathore
Date of incident : 14/05/2021
Order Number : NYK[protected]
E-mail : [protected]@gmail.com