Delivery agent cald me once and informed that he s in my apartment gate and there is a security issue in allowing his entry. I ve cleared his entry to my apartment and him within min few minutes he dint answer my call. After calling him multiple times, he answered and said he already left my place and reached virugambakkam. It totally not possible to reach virugambakkam from kovur within 10 mins. Delivery agent was too ignorant . Very bad experience talking to him. Immediately launched a complaint in nykaa portal, no response. Called them every alternate days spoke with 5 different agents ( sandhya kumari, sneha pushkar, praveen, priyanka and faheem) its been 15 days since I laughed a complaint with a horrible exp. And nothing has happened. Finally i placed a request to cancel my order and to refund my after 15 days which they accepted. But on the 17th day i got a msg stating they are gonna deliver the order!!! HOW ON EARTH A TEAM CAN THIS IRRESPONSIBLE AND PATHETIC. I AM A NURSING MOTHER OF A 8MONTH OLD. BECAUSE I HAD TO ANSWER THIS DELIVERY AGRNTS CALL I KEPT MY PHONE IN FULL VOLUME.ELSE IT IS ALWAYS MUTED AS IT DISTURBS MY BABY'S NAP. HAD TO GO THROUGH TOO MUCH PRESSURE BACAUSE OF TEAM NYKAÀA Was this information helpful? | 
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