Nykaa.com — irresponsibility

I had ordered items worth more than rupees 4, 500 (Prepaid) on 3rd january and still haven't recieved the package. I call them almost everyday and every single day they promise me the delivery would arrive the next day. They have no sense of responsibility, when we our purchasing from their website, we assume that it is their responsibility to ensue we have received the package, but to no avail. None of the customer support has the courtesy to contact us and inform us regarding the status of delivery. Useless company and would never order from here again.