Nykaa.com — l'oreal paris casting creme gloss

Sameeksha Tandon

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226022

I purchased this product from nykaa in july 2019 and i don't think it's authenticated or real product as the colour vanishes within 3 days of applying the colour. I spent rs 550 for this colour and it is worthless. Is it really an original product or is it a cheap duplicate product of the original one? Is this kind of service expected at customer's end? Never expected this duplicacy and insensitive behaviour from nykaa.

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Comments

Ritika Thakur

from Mumbai, Maharashtra

Hlw sir i have ordered the product for ₹717 and... i have already paid the amount but... at the time of delivery it shows failed delivery.I have already used the raise concern option... but it didn't work. Please delivered my product before 21 Oct 2019 and... my order no.NYK[protected]

Nykaa Customer Care's reply, Nov 13, 2019

Hi Ritika,

As we are unable to locate any details of your order regarding this concern under your name (Ritika Thakur), we request you to please email our support team at support@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Sameeksha,

We regret to hear this.

As we are unable to locate any details of your order regarding this concern under your name (Sameeksha Tandon), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa