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Nykaa.com — maybelline gel eyeliner

I know i have been really late in submitting a complaint regarding my order from nykaa. Had i known about this platform before, i would have submitted a complaint before.
So, i had ordered two products, one of them was maybelline gel eyeliner. This product was fine in the first month of the purchase. Later on, it actually was like a melted rubber which would refuse to stick to my skin. I stopped using the liner, feeling guilty of the money i spent on this particular product, and what all i expected from this. I thought, that nykaa team is going to hardly care about my complaint so, i didn't take an initiative against them. I still have the liner 75 % full.
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I wanted to order few things..but at the payment step it's showing a message that some internal error is there then I logged out to refresh bt when I tried to log in its showing the same message of internal error

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    Nykaa.com
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    792
    Pending
    0
    Resolved
    49
    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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