[Resolved] Nykaa.com — misplaced order delivery

[Resolved] Nykaa.com — misplaced order delivery

T trs stl May 7, 2019 May 6, 2019 Bengaluru, Karnataka

I had ordered an aromamusk organic castor oil from nykaa. The app shows the product as delivered but it was never delivered to me. On contacting customer support, i got the name and signature of an unknown person as 'proof of delivery' of the prepaid product. When i replied that i'm not the person who got the delivery, i get the same standard 'proof of delivery' email. It has been a week and my complaint is not yet resolved. Worst experience with an online shopping site. Horrible customer support by nykaa. ADVERTISEMENT
Complaint marked as Resolved May 9, 2019 I got a call from Bluedart asking about my order. After 2-3 days, I received my delivery. Thanks!
1 Comment Updated: May 7, 2019	ShareTweet
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Comments

Nykaa Customer Care

May 7, 2019

Mumbai, Maharashtra

Dear Customer,

Thank you for writing us your concern.

We request you to kindly help us with the Order number and someone from support team will get in touch with you within 24 - 48 hours.

We are looking forward for your response.