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[Resolved]  Nykaa.com — misplaced order delivery

I had ordered an aromamusk organic castor oil from nykaa.

The app shows the product as delivered but it was never delivered to me. On contacting customer support, i got the name and signature of an unknown person as 'proof of delivery' of the prepaid product. When i replied that i'm not the person who got the delivery, i get the same standard 'proof of delivery' email.

It has been a week and my complaint is not yet resolved.

Worst experience with an online shopping site. Horrible customer support by nykaa.
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Complaint marked as Resolved May 9, 2019
I got a call from Bluedart asking about my order. After 2-3 days, I received my delivery. Thanks!
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Dear Customer,

Thank you for writing us your concern.

We request you to kindly help us with the Order number and someone from support team will get in touch with you within 24 - 48 hours.

We are looking forward for your response.

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    Nykaa.com
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    786
    Pending
    0
    Resolved
    49
    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
    View Full Information
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