Nykaa.com — Missing and wrong product delivered | |||||
I have ordered cosmetics product from NYKAA.COM, worth 13000 and received wrong products in the box, then i had a conversation with the customer service of nykaa and their team head SACHIN for 1 month and 15 days in regular intervals about the refund . But the company previously the company asked for time and now they are saying we are not wrong, and blaming me and courier company and others that may b they are wrong; they told we will not refund any amount. Please help me Thank you Was this information helpful? | |||||
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Feb 02, 2016 Updated by Harshit Kothari Order in the name of sushila kothariOrder no.[protected]  | |||||
 2 Comments | |||||
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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We have requested you to view our website on every interaction to check if we have MAC products available, which we do not. The time we requested you for; was to check again if there were any MAC products we went live with, even if for a few days however, we have never on boarded MAC and have communicated this. Our resolutions for wrong products do not take more than 48 hours however, when we do not curate MAC & Baxi products, it makes us wonder what went wrong. We do not share our warehouses with any third party which eradicates any room for errors of this level.
The pictures of the order page you have sent us does not show any MAC or Baxi product which is why this has not be resolved as we cannot send you products we do not have.
Please feel free to reach out if there is anything we can do for you however, taking back products we have not delivered is against our policy.