Nykaa.com — Missing part of a product

My order id is NYK[protected]

There was a product “Alan truman atom 510 trimmer” which comes with 4 guide combs but these 4 guide combs were missing from the box n i immediately raised my concern with nykaa customer support on 28th January n i was asked to wait for 24 to 48 hours. And after 48 hours, i was again asked to wait for another 48 hours n even there senior officials are also keep asking to wait but don’t do anything at all for the return or replacement of the product. It’s been 8 days now n they’re again doing the same thing, keep asking to wait for 48 hours.
I want help in this matter. Thank you