Nykaa.com — missing product and pathetic customer services

Address:

Mumbai City, Maharashtra, 400025

I ordered for 4 items, 2 lipsticks, 1 foundation and 1 mascara. Totalling ₹4153, however upon arrival of the package, the mascara worth ₹300, was missing from the package. I immediately clicked photos of the package, and made up to 7 tickets on their forum. They keep shutting down every ticket as “solved” without really solving the issue. They told me they’re doing investigations and every time the only reply is “we have delivered correctly.” now, i am helpless because there is no forum to contact except their incapable customer service. ₹300 seems like a joke to them. They won’t even share the cctv footage of where my package got packed! I don’t know what to do in this case. I just want my mascara or a refund.