Nykaa.com — Missing product from the box

Hello everyone,
Just wanted to share a recent incident that happened with me on Nykaa Falguni Nayar
Recently i had ordered a Gorgio Professional hair dryer on
23rd March 2022 and there was no nozzle/attachment inside the box.
When I complained about this to the Nykaa customer care on
25th March 2022 after recieving the parcel they took 10 days to reply me on the mail and after 10 days they said that sorry we can’t help you with this as we get the product from the company and sell it.
We are not responsible for anything and that is why we are closing your complain.
So even after paying the full amount for the product I didn’t get the complete product.
And Nykaa doesn’t give a damn about customer satisfaction.
Please think before ordering from Nykaa as they don’t really care about us, all they want is to steal our hard earned money.
Thanks,
Kunal Saluja
[protected]@gmail.com