[Resolved]  Nykaa.com — Missing product in the order

I ordered two items from nykaa out of which I received only one. I was denied the refund saying that the products were dispatched correctly. In case the orders were dispatched from your end, why did it not reach me?
I ordered two items but got only one.
My money on the sunscreen were paid and even the product wasn't there in tha package.
I don't know what happened but the fact is I've got only one and my Rs. 585 on the sunscreen are now on stake.
This really wasn't something I have ever expected from your company. I do have experienced this once in another brand, but got the replacement right away however, nykaa did this.
I really don't know what to do at this point.
Order Id - NYK[protected]