Nykaa.com — Missing product late delivery and poor response

Address: 122001

Website: www.nykaa.com

Order no:[protected]

Date of order placement: 24 april 2016

Date of delivery: 29 april 2016

I have contacted the customer care and written to you several times. (Spoken to them 2 times and written to them 4 times) my order delivered to me (Late of course; the site says within 2 days) was incomplete. All the people in the customer care do is blame it all on the warehouse and politely slip away. Only four out of ten items were delivered to me. The items which were not received are as follows-


Rimmel lasting finish lipstick

Shades: 240 undressed


Rimmel glam'eyes day 2 night mascara

Shades: 001 black


Rimmel eye brow pencil

Shades: 004 black brown


Organix brazilian keratin flat iron spray


Nivea water lily and oil shower gel


Free rimmel vinyl gloss voluptuously shiny lip gloss


I demand an immediate refund for the products not received. Their website is not responsive at all!!! From the day of delivery i have been trying to register a complaint on their website and it has been saying that there is some problem on this website and to try again later. A total of rs. 1876 has to be refunded to be refunded to my account. The free lip gloss you promised also did not come.

Regards,
Narasimhan

Mobile no: [protected]