Nykaa.com — Money is deducted but the order is still not confirmed

Address:	North Goa, Goa, 403708
Website:	nykaa.com

Hi,

I had ordered two items worth of Rs. 675 on 2nd October 2016 and money got deducted from my bank. It showed that the products will be shipped in 3 days. But when i went to check few days later it showed that my order history is zero and the products which i Had ordered were in cart.

Is it some joke???? I emailed many times but no reply. I called on number displayed on the website every time it says no one is free to connect or talk.

Its being more then a week and I am loosing my patience. Had worst shopping experience!

Kindly look into the matter immediately and resolve my issue

Thanks & Regards,
Simona