Nykaa.com — Mt product delivered to someone else

I have ordered a foundation from nykaa on 27 july it was supposed to delivered by 28 july but I didn’t receive anything from nykaa .and in website it was showing as product delivered.i contacted nykaa customer support and they investigated thus from their end then they get to know that the product was delivered to someone else . AMAN from nykaa team was asking me to receive the product in open condition, I denied and asked him to provide me another product with packaging as it is skin care product. Then ravi called me up and i told him everything what aman was saying.ravi said do not accept it and he will see what he can do then it’s been 20 days no one contacted me regarding product delivery and when i am asking them to refund my money they are bot agree for this also . Nykaa is such a pathetic brand and their customer support is filled with useless people. AMAN has confirmed that he delivered the product to someone else still nykaa team tell me every time that their team is doing reinvestigation and I should wait for 2 to 3 working days but now its been 20 days .i don’t want anything i just want my money back .