Nykaa.com — My gift card amount was not reverted [protected] and order was cancelled

I was trying to place an order on Nyka on 19th Jan 2022.
I had an gift card of 250 rs, I added the gift card and made the payment, but order was not placed and Gift card card amount never reverted.
I am trying to reach nykaa so many times, no response till now.
It is worst experience to reach them and get an resolution

I never suggest anyone to use nykaa as there customer service is at worst and customer service experience is not good.

After trying to reach them for more than month, I am still clueless why the gift card amount not reverted.