[Resolved]  Nykaa.com — my money got deducted but no response from nykaa mobile application

Address:

4/591,Vaithiyalingam salai,Neelankarai, Chennai, Tamil Nadu, 600115

I paid for the hair care items.. I pay money in my debit card. My money got deducted but the nykaa mobile application showed that the payment was cancelled. Now my money has been deducted and there is no refund given. I talking with customer care no help was given. They said there has been no payment to us on your part. While my bank statement shows that money is debited and credited to their account. Below i attached my bank statement