Nykaa.com — No refund even after so many complaints

They first cancelled the order without confirming with me . They deducted the money and I have still not received refund . Saying issue with PayPal. The worse experience till date . I think it the worst shopping website for international shoppers
I have raised more than 15 complaints till date half the time they do not respond or have the same cut copy paste msg
My order number [protected]