I had placed an order at nykaa.com on 8th August, 2022 bearing the order number: NYK[protected]. At the time of putting this order, the delivery date was scheduled on 10th August, 2022. I purchased the order as a prepaid one. The occasion was very important to me as 12th August, 2022 was the birthday of my girlfriend. Till date the order has not been delivered. Not only nykaa.com failed to fulfill the expectation of a of a first timer on the site but also destroyed a special moment of my life which I will never get back. The product was priced INR 5000+ and as the order was prepaid, neither I have money to buy something for her nor the time.
I have written multiple e-mails to them but all they have to offer in reply was "apology for the delay"! I trusted them and they have let me down like none other.
I want a compensation of 50, 000 rupees from them for ruining a special day of my life, for the embarrassment they have caused by not delivering the product within the stipulated date and for breaking the trust of a first time purchaser on their site.
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