Nykaa.com — not obeying their return policy

Hi Kanika,

Thank you for writing your concern.

We would like to inform you that the Nyka return policy is for 5 business days. Please refer the link for Nykaa policy https://support.nykaa.com/hc/en-us/articles/[protected]Nykaa-Return-Policy Also, we do not have any policy which says that the customers can return only 50 percent of their orders.

We believe that you are talking about the last order which you had placed on 18/08/2019 and was delivered to you on 19/08/2019. As we have checked that you had received a damaged lipstick, for which the refund has already been provided to you. After that, you had raised a return request for MAC lipsticks from the same order due to the shade issue which was rejected from our relevant team.

We have been noticing your orders, there are multiple return request is raised by you in almost every order for change of mind/shade issue. On the Nykaa App, it is clearly mentioned that "Skintones and shades are for illustration purposes only. Actual colour may slightly vary".

Since we have received repeated claims from you and have been provided with a resolution for every incidence, now we are unable to process any return request for change of mind/shade issue from our end.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Hi .. please check ur return. I had initiated within 5 days and raised it again and again. You guys closed it without any reason. Adding the image
Also this was never mentioned in ur return policy. Either you should tell the customer before ordering.

I have been called support team many times to place the return request for me they have created that after so many chasers and not yet approved to approve also I need to call them what a poor service nykaa for loyal customer.