Nykaa.com — not received my items

Address:

Ahmedabad, Gujarat

On 6th of march i ordered around 5 products from nykaa n they divided it in 2 parcel.. I received one parcel safely with 1product on 8 march n another 4 items when they send it to me i was literally shocked because bill came of complete 4 items parcel was packed beautifully when i opened it there was only 1item inside it after complaining in nykaa they said they will investigate the case n bla bla they will get back to me after 2-3 days n after 2 days they said we have sent you entire 4 items safely so we cannot help you.. Once again i called in customer service they said we will reopen your case n same procedure 2-3 days etc n same reply that we can't help you n they marked my ticket as solved i m really disappointed this time as it's their responsibility that whether i received it or not my order number nyk[protected]