Nykaa.com — nyk-[protected]

I ordered on 21/2/19, till date didn't received my order. Customer service responding differently every time giving no correct information. Once said order cancelled but next day again got msg that product will be delivered in 24 hrs. Everyday i get a msg that in next 24 hrs you will get your order but till date no delivery. Ther are neither delivering nor refunding. I almost complained 15-18 times via app and call. Please help. Order no nyk-[protected]. It's on a nykaa.com app
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I placed my order at march 3 and it's march 14 now. I can see that it have been shipped but don't know why it's not moving for 9 days and you are not informing me about it. I'm really worried about it because i already paid for it. Please do something about it and i need reasons for why it's not delivered yet when my delivery date was march 9.

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