Nykaa.com — nyk[protected] nykaa stealing money

Address:

Mumbai City, Maharashtra, 400064

My products are lost in transit by your delivery partner worth 5948 and nykaa is not taking any responsibility for the same. After getting frustated with follow up from.1 week to track my products mr kiran - the team lead told me to cancel the order so they can issue a refund.
Today after calling again for a status update of my refund i am being informed that the same is awaited to be sent back by the delivery partner to nykaa and till then my refund will be held.

If you can locate the product why not deliver them if you cant locate for delivery then you expect the customer to do what?
Wait till when? Therr is no coordination with yiur delivery partner?

You cant track deliver of my products on top of tht your holding my money

U have wasted 2 weeks not being able to deliver my product. What if your delivery partner has lost the good?
Ul hold my money or forfeit it?

If its an internal issue why xant you send my products with a new service and keep following up with your delivery partner?

I hope tonhear some sensible response to this
Its extremely unprofessional and unacceptable.