Nykaa.com — nykaa - money deducted from account and order not confirmed

Address:

Bangalore, Karnataka

I ordered some products on nykaa and the bill value is 11936 rupees. Money got deducted and is reflecting in my account but neither the order got confirmed nor it is visible in the ‘orders’ page of the App. Date of Transaction - 19th June 2019

This is a lot of money and I have not received any kind of acknowledgment of receipt of amount by Nykaa. It is reflecting in my text message and bank account with the name of the brand NYKAA.

The brand must make some serious changes in their payments and refund policies, this is deceitful and makes many people have a bad impression on the brand.

Hoping consumerconplaints.in takes immediate action and brings justice and refund for my case