Nykaa.com — Nykaa Serial Kisser Lip Balm

Ordered the product on 20th Jan 2022, received an unauthentic product which is green in color and smells like bubblegum instead of the original grape flavor which should've been purple.
It's clearly visible in their product description images that the shade is purple and of grape flavor.
They pitched me some cheap product.
I want either a replacement or a refund.
My request for replacement has already been rejected without proper reasoning.