I never usually care about how people treat me but i really had to talk about this. I love nykaa and always order from their website (Almost every month)
I was so happy when i came to know that a nykaa store is opening in kochi because i thought it would be a great opportunity to get my exact shades.
I have been to the store 4 times now but i'm never going there again. The staff don't care about who comes and goes. The first time i went they were busy putting make-up on each other and the other times i noticed that they all stick with a particular customer (Usually a foreigner or someone who us kinda famous) and only attend to that person. I don't mind that tbh but it's kinda sad for me when i have to run behind them for help or to ask if a product is available and they reply as if they are doing me a favor by even talking to me or they just walk away and act like they don't hear what i say. Another thing is that literally everything i ask for is out of stock or unavailable and if i ask them when it will be available they say i don't know.
Maybe there is some rule for them that they should only attend to particular customers only and treat others like they are garbage.
I love nykaa a lot but when i need help to get an exact shade or beauty advice i have to go to the health and glow store next to the nykas store cause their staff is so damn helpful or just buy it online at nykaa and hope that the shade of right
I thought i was the only one but literally everyone i talk to said similar or worse reviews about the store. Was this information helpful? | 
My ordered Maybelline lip gradation was not in the delivered package