Nykaa.com — order not received for months now

Website:Nykaa

Hello Nykaa
I have placed my order on Oct 3 2018 and paid it through my debit card.
I tracked it and it showed *Jalahalli H.O
Its been more than 1 month and i still haven't received it. I even called the customer care service but still no result. This is so frustrating because this has never happened before. Can you please look into it? Cause you cannot run away with someone else money for free.
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Nov 16, 2018
Updated by zaza sumi
Hello Nykaa
I have placed my order on Oct 3 2018 and paid it through my debit card.
I tracked it and it showed *Jalahalli H.O
Its been more than 1 month and i still haven't received it. I even called the customer care service but still no result. This is so frustrating because this has never happened before. Can you please look into it?

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