Nykaa.com — Order payment done, still didn't receive the product.

Address:	Mumbai City, Maharashtra, 110034
Website:	nykaa.com

This is so unfortunate to say this, but i have been one loyal customer towards #nykaa, since years. I have always appreciated #nykaa for its offers and fast delivery. I always did cash on delivery, but this time, i did online payment. I placed my order on 6 dec 2016 morning worth 1800, its 12 december 2016 evening, my order still hasn't dispatched. I have called #nykaa twice one on 9th december 2016, after staying on hold for 3 min, no one picked up, and when someone finally did, he told my problem, i was then informed that there delhi warehouse is shifting, and thats why my order isn't dispatched yet. I mean i am from delhi itself only, why do you really have to ship my order to mumbai first, and then courier again to delhi? Does that even make sense? Whatever it is, i again called nykaa today, stayed on hold for 6 long mins, no one even answered the call. I mean this type of customer service isn't really expected out of #nykaa, really i am shocked. If this is how #nykaa will be delivering services now, then i think i really have to take a step back. By my word of mouth, i have promoted #nykaa too near about 150-200 people i know. Its sad. #nykaa i need answers! : (
Its been a week, no one is responding from #nykaa, its 7-8 days i ordered isnt even dispatched. I and tired of calling customer care now.! I want #nykaa to answer me, else refund my money.
Nykaa

For god sake, you customer service is pathetic. I am sick and tired on being on hold, no of you takes the call. I want a reply nykaa