Nykaa.com — Order was just confirmed but not delivered

Address:	Mumbai City, Maharashtra
Website:	Nykaa.com

I am facing a huge problem regarding my order..I placed my order in 17th Dec 2016 and paid through online payment.my order got confirmed and the status of the order is still just stuck on confirmed ..No processing no shipment till date ..Today is 24th and according to them I was supposed to receive my order in 3-4 business days ..I tried calling them several times just to enlightened with the fact that their customer care service number does not work .. they are cheating on us ..I tried contacting them through email but no response there either..Where do I go with such a situation..Feeling helpless and cheated...Extremely unethical and ridiculous site.. .Order number #[protected]
revert ASAP