Nykaa.com — Ordered product but no delivery

Address:	Mumbai City, Maharashtra, 400030
Website:	www.nykaa.com

Hi,

I ordered product from nykaa.com on 6th december and they promised it be delivered within 4-5days but there is no update from them yet. And whenever i call customer care number it is always busy and contacted them via social media. They just respond saying it will be delivere but no tentative date of delivery. Please help. They make fake promises of fast delivery and once we pay online and place an order then over you won't hear anything abt their product. Such a horrible customer service.
My order number is[protected].

Please help.