Nykaa.com — Ordered product not received but shows delivered

Recently ordered 3 products worth Rs. 5000 from @nykaafashion @MyNykaa and was truly disappointed when I was delivered only 1 and other 2 also showed delivered but I never got them.

Have not yet received resolution, it was gift to my mom after collecting money this new year. I still have not received any info from customer care even if this is not small amount of money. They should have escalated it as it is not 200 rupees, but 3000rs products missing. Worst service.

If i don't get resolution to this, I am sending Nykaa a legal notice, with full visibility to my rights, that nykaa is doing fraud and cheating by stealing money.