Nykaa.com — Prepaid order not delivered

Address:

New Delhi, Delhi

I want to file a complaint against Nykaa and their courier partner Delhivery. I placed an order on August 8th, 2015 with them and received a message regrading on august, 11th, 2015. But that order is not delivered to me till date. After several follow ups with both parties they are just telling that order is delivered. Nobody is considerate enough to do follow up or assure that either my order will be delivered or amount will be refunded. both the parties are irresponsible and i am fed up their service and want you take proper action against them.