This is to present my dismay and disappointment with the services offered by the representatives. I am a loyal customer of the brand. I hereby share my experience.
I had placed an order on 27th December for a combo of body shop shower gel and body yogurt. I checked the delivery time for the product and nowhere did I find the time of 7-8 days.
It was supposed to be a gift for my mum for her birthday on 6th December. I expected the order to reach by 3rd, latest by 5th December. A customer service executive by the name of Tanisha Shahu, kept my call on hold for longer durations and kept on repeating the same thing again and again. I spoke to her supervisor, Ms Simran Kumari, who did not resolve my issue. They offered me a refund of Rs 197 plus a Rs 50 coupon on cancellation. I requested a refund of the original price of Rs224, which was indeed less than what they were already offering as a whole that was Rs 247 (the refund Rs197 + Rs50 coupon).
I kept on insisting for an extra amount of Rs 27 as a refund, but was left disappointed.
In conclusion I just want to mention that its not about the amount, but about the rapport that Nykaa builds with its customers that gets shaken.
I am hereby attaching the image of the description of the brand, where supposedly it was mentioned that it takes 7-8 business days.
I am also attaching a screenshot of the picture where I have mentioned my pincode to check the date and time of delivery of the product.
It is therefore, my humble request to look into this matter urgently. Was this information helpful? | 
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