Nykaa.com — product is defective

Address:	Pune, Maharashtra, 411038
Website:	www nykaa.com

I have ordered "sugar liquid lipstick cocoa
Ammo" having order number -
Nyk[protected] on 26 oct, 2018.
I ordered two quantity of the same on this date.
I gifted one of those to my mother from pune to delhi and when she opened the product ;whole lipstick was dry from inside.
Returning of the product is not possible as i have stated above ; i have parcel the product from pune to delhi.
Now i want a refund on this product and expecting a response as soon as possible.