Nykaa.com — Product missing which order

Address: delhi

Website: nykaa.com

I have order a product nyk[protected]
have order few product but im concern for my nars foundation i did not recieved the product i have call the customer serives they are laughing and saying we cant help it we have sent the order i also mailed to direct customer support i dont know what gonna happen im confued and frustrated same time i have prepaid this order registered number is [protected]