Nykaa.com — product not received yet.. no proper customer support

Website:

www.nykaa.com

I have ordered a product on 17th june.. But not received yet.. I have raised several tickets for the same.. But silly replies are given by them through mail which are very unproffesional.. There is no proper customer support.. They dont even call the customer to acknowledge the problem. They are fraud. The most worst expireince.. I need to gift the items that i had ordered.. They ruined everything.. Never ever recommend nykaa..