Nykaa.com — products missing from package

Recently i ordered many products during their pink sale and received them all in multiple shipments. One shipment was supposed to contain 12 products and we received the package in a very good condition only. We didn’t bother to open the package in front of the courier guy as never faced such situation in the past. When we opened the package in the evening it was found that 2 products were missing in that. I mailed them regarding the same immediately. They sent multiple mails asking for some unnecessary snapshots, bills etc which i sent them sincerely. After waiting for 8-10 days they confirmed that there is no problem from their end and closed the ticket. How disgusting is that? It’s very sure that nothing has happened during the transit as the package was not damaged. It’s from nykaa who have not sent the products. At least they should have identified their loyal customers and thought a little why anyone who shops regularly can claim for few products which are not even more than few bucks? Highly disappointed. Will not recommend nykaa. Worst customer relations management.
And don’t go with their reviews on nykaa specifically on nykaa products. All are fake reviews, i bought nykaa products by seeing their rating and review but all turned out to be worst!