Nykaa.com — products not delivered and its nearing a month from the date of delivery

Address:	Mumbai City, Maharashtra, 400064
Website:	www.nykaa.com

I am a frustrated customer who had placed an order on your Nykaa portal on 12th May for 4 available products & today its 29th May & i have still not received my order. My order number is[protected]. Ur cust care ppl have no idea about anything, Could u pls revert on this I am fed up waiting for the delivery. I had ordered my products on 12th May & today it is 29th May and i have still not received my products.After placing an order you guys have mentioned the estimated delivery date is between 14-19th May and today is 29th May and the products have still not received and your customer care people dont know anything, they just know to say that the products will reach soon. Also your so called WOW express still shows the status till 13th May only.
I called your customer care people twice & both the times they have no idea about anything.
After waiting for so long i went to the market and have already bought the products and now these are of no use to me hence cancel this order and refund my money as soon as possible.
At least do this please.
I have to say that this is the most pathetic site on which i have ever ordered products & will never order again from here i swear.