Nykaa.com — Products not delivered by nykaa - 24 days and counting

Website:www.nykaa.com

Order id:[protected]
I had placed an order with 12 items on 19th november 2016 and i have only received 4 of the products till date. It has been 24 days since the order placed. On calling the customer care number provided on nykaa website, it gets an automated response of 'all our customer care executives are busy, please call after some time.' i have emailed thrice on nykaa support email id and haven't got a single response. It's absolutely ridiculous and i have never had such an awful shopping experience online. I would like my money back!
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    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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