Nykaa.com — products stolen or missing | |||||
I placed an order for 12 items on april 16, after which i started receiving my order in 4 packages. I received 3 packages which had 1 item in each package & was left with 9 more items to be delivered. I kept on receiving messages everyday by the courier company that i will receive the package & end of the day, they used to message stating that the executive could not reach me & that they will try to deliver again the next day. This happened in a row for 4-5 days before i complained to nykaa for the suspicious delay. Finally i received my package & much in line to what i was expecting, it only had 5 products out of 9. I was able to open the package very very easily since a retaping had been done. I have been trying to get a resolution for this but the whole team is absolutely not supportive. Please help! Was this information helpful? | |||||
 3 Comments | |||||
Comments
I have ordered Maybelline and color bar lipsticks but they delivered different products like Huda lipsticks and some BB cream. When I raise a complaint simply they are saying everything is dispatched correctly so we cannot initiate return. This a really worst service. They never mind about customers.simply ignoring customers problem
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Reply
Dear Customer,
We apologize for the inconvenience caused to you.
We request you to kindly share your Order Number and we will get back to you within the next 24 hours.
We are looking forward for your response.
We apologize for the inconvenience caused to you.
We request you to kindly share your Order Number and we will get back to you within the next 24 hours.
We are looking forward for your response.
My order number is NYK[protected]
I kept getting stupid automated type replies when I tried to bring this up.
Please help.
I kept getting stupid automated type replies when I tried to bring this up.
Please help.
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