Dear Nykaa,
I have ordered 2 products on 9th July 2022. Order No - NYK[protected]. From 2 products one product is delivered on 10th July 2022.
The other Product Raaga Professional Pro 10 Express Cream Developer - 500ml is not delivered. Suppose to receive on 11th June 2022. But later in evening I am receiving the update that the product could not deliver as "Our delivery executive could not reach you. We will reattempt your delivery. Please select your preferred delivery time slot.
After that I have been waiting for another 2 days to get the product delivered. But I dint receive the product and neither I can cancel the product from the site as that cancellation tab is not enabling.
After that I called to Nykaa on 13th July, they said that it will get delivered by today. But same thing I dint get the product.
I had to call again on 14th July 2022 for the status, but again the same thing that it will get delivered. But this time I asked the executive to help to talk to their senior. On speaking with the supervisor I came to that I could not receive the order as it is out of the service area of the courier delivery partner.
Why should a customer get harass for this act. If it is not possible to get deliver than the order should not get placed. I should get this information on the first day itself that my area pin code is outside the courier delivery area while ordering.
Now when on 14th July 2022 I called I have asked get the order cancel and asked for the refund now I came to know that I will get once the product reaches the warehouse.
Where is the logic behind as a customer I dint receive the product and still I am harassed to get the product receive the warehouse and after receiving I will get the refund in next 5 business days.
Today is 16th and I am still getting the same response that the product has not reached the warehouse once it reaches we will initiate the refund. On asking no one has the answer when the product will reach the warehouse. Was this information helpful? | 
Post your Comment