Nykaa.com — received a damaged product

Address:

64/5 juhi lal colony kidwai nagar , kanpur, 208014

I ordered a lower on 14th of june and received the product on 19th of june, on the same day i complained regarding the issue with the product. It was a damages product with 3 holes in it and they are delaying the refund with lame excuses stating pictures are not clear, we have sent the request to relevant team. I have told this several times to them that i have to leave my place and they are not working on it.
I want the product to be taken back and i want my refund.
Thats it