Nykaa.com — received damaged cosmetic product from nykaa.com

Address:	104 vasan udyog bhavan, tulsi pipe road, Sunmills compound road, lower parel, mumbai 400013, Mumbai City, Maharashtra, 400013
Website:	www.nykaa.com

I ordered 13 products from nykaa on 2nd may 2019. And i received a damaged palette of makeup revolution neutrals 2, in which one eyeshade was completely not there. I applied for replacement of this order and i again received the same damaged palette. Now i cant apply for anymore return or replacement. When i called in customer care nykaa they said to mail the photo of damaged product. I did but even after 2 days there is no response. Such a # website they only need money they dont care about the quality of product and customer complaints regarding the product. I want people to open your eyes before ordering anything on nykaa. Because once you received damaged product they won't care to give you a good product again.