Nykaa.com — received small product as mentioned refund not initiated by them

Address:

Chandrapur, Maharashtra, 442401

I was ordered nykaa makeup kit handling box but it was too small for carrying anything in it. When i called to the customer care they refused my request of return. When i called them lot they told we will initiate return process and your product will be pickup within 5 to 6 working days. So think they will pick up.. Now its 8 day i didn't receive any return from nykaa and no one came for pick up. Within two days if they will not came for pick up go the police station to file a complaint against them because i have all call recording which is interacted with customer care.