[Resolved]  Nykaa.com — refund for order not received

Address:

Bhopal, Madhya Pradesh, 462042

Nykaa order id: nyk[protected]
Order date: october 31, 2019 - november 01, 2019
Order amount: ₹799
Payment method: prepaid

Nykaa failed to deliver my order and provide proper information on the delivery status.
After unsuccessful delivery, i requested the team to cancel my order and issue a refund.
I have been in contact with the customer support team for last 2 weeks asking for an update on my refund/cancellation and every time i'm told that the order has not reached the warehouse and i should wait 2-3 days more for the same.

This has been a case of complete negligence on nykaa's part.
First, they do not deliver the order and when asked to refund, they do not issue a refund.

I would like my complete refund of ₹799 to be credited to the original payment source (Bank account) as soon as possible.