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Nykaa.com — refund not received and duplicate product delivered

I have returned the product and its been a month and i haven't received the refund amount. Also some of the nykaa.com product are not authenticate and are duplicate. I have ordered faces (Midnight rose) lipstick and the colour and texture is totally different from the one i bought from the faces outlet in mall.

I hate customer service of nykaa. They do not resolve the issue on time.
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Hi this is to inform that inhave recently purchased ‘the face shop chia seed lotion from ₹1080 as it was in offer for 20%. I just recieved the item today and when i checked nykaa it was just 502 for 15% off i want refund or another bottle .

How h get message if order is not succesfully conform.

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    Nykaa.com
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    792
    Pending
    0
    Resolved
    49
    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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