Nykaa.com — refund not received

Address:Chandigarh, Punjab

Sir
I placed an order #[protected] from nykaa on 01.04.2018 amounting rs 2316/- prepaid (Txn dt 03.04.18 in my account statement). The order was later cancelled due to wrong delivery address entered. The order was returned back to nykaa and i received mail from nykaa that my refund has been initiated dt 09.04.18 trans id is [protected] and refund will be credited to my account in 2-3 days.
Till date i have not received my refund.
Already i have sent my account statement 3 times to nykaa still no initiative.
Kindly resolve the issue and i would be highly obliged.
Regards
Heena thapar
H. No 2353 sector 38 c
Chandigarh
[protected]
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May 04, 2018
Khandelwalmegha's response
Mobile no-[protected]
Order#:[protected]
Want to return
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Mobile no-[protected]
Order[protected] want to return this product because of irrelevance product i want to return this product because colour is not matched which i order it so kindly take this product from me and return money if in case i want another product of same price may be its face wash or another product..

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